Privacy policy
(Last updated: 11 November 2025)
Introduction
Welcome to Ekkdora, a brand owned and operated by Sunaina Collectives, based in Anand, Gujarat, India (“we”, “our”, “us”).
We value your privacy and are committed to safeguarding your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, and protect your data when you access or use our website — www.ekkdora.com (“Site”) — or interact with our services, including signing in using Google or Facebook.
By using our Site, you consent to the terms of this Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We collect the following categories of information for legitimate business purposes:
a. Personal Information
Full name
Email address
Phone number
Billing and shipping address
b. Payment Information
Payment card, UPI, or wallet data collected securely by third-party gateways (we do not store or have access to complete card details).
c. Login via Google or Facebook
If you sign in using Google or Facebook, we receive:
Your name and verified email address
Your profile picture (optional)
We do not access passwords or any private account data. This data is used solely to create or link your Ekkdora customer account.
d. Technical & Usage Data
IP address, browser type, device information
Pages visited, time spent, referral links, and cookies
e. Marketing & Communication Preferences
Your opt-in choices for newsletters, offers, or promotions.
2. Purpose of Data Processing
We collect and process data only where lawful and necessary to:
Process and fulfill your orders
Communicate order updates, returns, or queries
Prevent fraud and unauthorized access
Improve our website, services, and user experience
Personalize content, recommendations, and ads
Comply with accounting, tax, and legal obligations
Enable faster login and account management via Google/Facebook
We do not use your data for any secondary purpose without your explicit consent.
3. Legal Basis for Processing
Your data is collected and processed under the following lawful bases:
Performance of Contract: To fulfill your purchase and deliver orders.
Consent: When you subscribe, opt-in for marketing, or log in using Google/Facebook.
Legitimate Interests: To improve services, prevent fraud, and maintain security.
Legal Obligation: For compliance with taxation, accounting, or court orders.
4. Data Retention
We retain your personal data only as long as necessary to:
Fulfill orders and support customer relationships
Comply with tax, audit, or regulatory obligations
Resolve disputes or enforce agreements
After that, data is securely deleted, anonymized, or archived under encryption.
5. Data Sharing and Disclosure
We never sell or rent personal data.
We may share information only with:
| Partner | Purpose |
|---|---|
| Shopify Inc. | Hosting, payment processing, and customer account management |
| Payment gateways (e.g., Razorpay, PayU, Shopify Payments) | Secure payment authorization |
| Courier & logistics partners | Order fulfillment |
| Analytics & marketing tools (e.g., Google Analytics, Meta Ads) | Performance improvement |
| Legal authorities | Where required under law or court order |
All third parties are bound by confidentiality and data protection agreements.
6. Cookies and Tracking
We use cookies and similar technologies to:
Maintain login sessions and shopping carts
Analyze user behavior and site performance
Deliver personalized offers
You can modify cookie settings through your browser at any time. Blocking cookies may impact site functionality.
7. Data Security
We maintain administrative, technical, and organizational safeguards to secure your data:
SSL encryption for all data transfers
Access restricted to authorized personnel only
Regular security audits and patch updates
Encrypted storage of sensitive information
While we take all reasonable precautions, no system is entirely immune to breaches.
We disclaim liability for unauthorized access caused by circumstances beyond our control (e.g., phishing, device compromise, or force majeure events).
8. Your Rights Under the DPDPA 2023
As a data principal, you have the right to:
Access and review your personal data
Request corrections or deletion of inaccurate data
Withdraw consent for marketing communications
Revoke permissions granted to Google/Facebook logins
File a complaint with India’s Data Protection Board
To exercise any of these rights, email us at info@ekkdora.com.
Requests are processed within 7 business days.
9. Data Transfers Outside India
Some service providers (e.g., Shopify, Meta, Google) may process your data outside India.
All cross-border transfers are performed under lawful contractual safeguards that ensure equivalent protection standards.
10. Data Deletion and Account Removal
If you signed in using Google or Facebook and wish to delete your data:
Remove Ekkdora access via your Google/Facebook account settings, or
Email us at info@ekkdora.com with the subject “Data Deletion Request.”
We will permanently delete or anonymize your data within 7 working days of verification.
11. Third-Party Links
Our website may contain links to third-party services (e.g., Instagram, Facebook, or payment gateways).
We are not responsible for their privacy practices or content.
You should review their policies before engaging with them.
12. Children’s Privacy
Our site and services are intended for adults aged 18 years and above.
We do not knowingly collect data from minors.
If we become aware of any data collected from a child, we will delete it immediately.
13. Limitation of Liability
By using our site, you acknowledge that:
We are not liable for data losses or unauthorized disclosures arising from third-party platforms (e.g., Shopify, Google, Meta).
Our liability, if any, shall be limited to the value of the products purchased through our Site.
This clause protects Ekkdora and Sunaina Collectives from extended data liability claims.
14. Policy Updates
We may revise this Privacy Policy periodically to reflect new laws, technologies, or practices.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our Site after such updates implies acceptance.
15. Contact Information
For all privacy-related concerns, please contact:
Sunaina Collectives (Ekkdora)
📍 Anand, Gujarat, India
📧 info@ekkdora.com
📞 +91 97128 62756
